Policies, Terms and Conditions
POLICIES, TERMS AND CONDITIONS
We accept the following credit cards: Visa and MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
In the event that a product is out-of-stock, you will be contacted by Jump Baby with an estimated shipping time -- all out-of-stock products are dealt with on a case-by-case basis. Any items not in stock will ship in 1 - 3 weeks. Usually, products ship the same day if ordered by 1:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
We will gladly accept the return of products that are still in original condition (unwashed, unopened, with tags attached) within 45 days of the original purchase date.
The customer is responsible for return shipping on unwanted items.
Please note that the following items are a FINAL SALE - no returns, exchanges or refunds of any kind.
- Any product that has been opened, used or assembled.
- Baby Carriers
- Car Seats & Bases
- Cloth & Swim Diapers
- Nursing Bras & Accessories
- Nursing Pumps
- Pregnancy & Postpartum Belts
- Sale & Clearout Items
- Special Orders
Shipping Time -- Most orders received before 1:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 1:00 PM will ship the next business day. Any items not in stock will ship in 1 - 3 weeks. You will be contacted with an estimated shipping time. Orders are not processed or shipped on Saturday or Sunday.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Jump Baby or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Free shipping on all orders over $99 before taxes.
*Free shipping does not apply to oversized items, such as furniture, strollers, high chairs, swings, etc.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same province. For orders shipped to other provinces or states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Jump Baby shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Jump Baby shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Jump Baby shall immediately issue a credit to your credit card account in the amount of the incorrect price