Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@jumpbaby.ca. If your return request is accepted, you are responsible for the cost of return shipping on unwanted items. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@jumpbaby.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), personal care goods (such as beauty products), any product that has been opened, used or assembled, as well as the following items:

  • Baby Carriers 
  • Car Seats & Bases 
  • Cloth & Swim Diapers 
  • Nursing Bras, Pumps & Accessories 
  • Pregnancy & Postpartum Belts

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale and clear-out items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to email us at sales@jumpbaby.ca or call us at 705-222-5867 and return the item you have, and once the return is accepted we will exchange it for the item you would like.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.