We ship from Sudbury, ON Canada
Most in-stock orders received before 1:00PM EST will usually ship the same business day, provided the product ordered is in stock. Most orders received after 1:00 PM EST will ship the next business day.
Orders are shipped via Purolator and occasionally Canada Post.
Shipping on Weekends and Holidays
Orders are not processed or shipped on Saturday, Sunday or Canadian holidays.
We Cannot Guarantee When an Order will Arrive
Consider any shipping or transit time offered to you by Jump The Baby or other parties (like Purolator or Canada Post), as an estimate only. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Parcel Delivery and Stolen Parcels
Once a package is confirmed delivered, it is no longer our responsibility, therefore we do not refund packages stolen from your home or business. Please ensure you make the proper arrangements for accepting your parcel. If you would like a signature option, at an extra charge, please contact us to make arrangements.
In the event that a product is out-of-stock, you will be contacted by Jump Baby with an estimated shipping time. All out-of-stock products are dealt with on a case-by-case basis. The wait can be anywhere from 1 to 3 weeks. If the delay is any longer, you will be contacted.
Change or Cancellation of Order
We work very quickly! Please submit any order changes or cancellation requests within one hour of ordering. If you have not received confirmation of your requested change, please call us at 705-222-5867 to confirm. Once changes/cancellations have been made, you will receive an email confirmation.
Most orders can be cancelled at any time prior to shipping. (Special orders can be cancelled within 24 hours only of order placement.)
- FREE SHIPPING excludes beyond destination addresses, sale items, oversized and heavy items.
- • $99 Ontario & Quebec
• $125 Manitoba & Saskatchewan
• $149 All other provinces
- Please note that FREE shipping does not include a signature at the door. Purolator will drop off your package and leave. A package delivered without a signature does not include coverage for damages. Should you require a signature, please contact us and we will send you an invoice for the cost of the signature.
- We do not cover fuel surcharges.
In the case of Beyond Destination shipping charges, you will be contacted by email or telephone to pay the shipping difference. Note: We do not have access to your credit card information, any additional charges may be paid via e-transfer (EMT) or through an additional invoice that will be sent to you.
Rates for Nunavut, North West Territories and Yukon
You will be contacted by email or telephone to pay the shipping difference as the shipping to these locations is significantly more.
In the case of oversized items you may be contacted, by email or telephone to pay for the difference of any additional shipping charges. Here are examples of oversize items:
- High chairs
- Baby swings / Rockers
- Mattresses **this does not include rolled mattresses.
Questions about the Shipping Policy should be sent to us at firstname.lastname@example.org.