Shipping & Returns

Please Note: Packages are delivered via Purolator. Once the package is confirmed delivered, it is no longer our responsibility, therefore we do not refund stolen packages from your home. Please ensure you make the proper arrangements for accepting your parcel. If you would like a signature option, at an extra charge, please e-mail us to make arrangements.

We SHIP from Sudbury Ontario to within Canada only.

When do we ship?

  • Most in-stock orders received before 2:30PM Monday to Friday (excluding holidays) will ship the same day
  • Most orders received after 2:30 PM will ship the next business day
  • Any items not in stock will ship in 1 to 3 weeks. If there is a longer delay you will be contacted
  • Orders are shipped from Sudbury, Ontario via Purolator or Canada Post Monday to Friday. We cannot guarantee parcel delivery times. Consider any shipping or transit time offered to you by Jump! The Baby Store or other parties only as an estimate

Shipping rates

  • Spend $75.00 or more before taxes to receive FREE SHIPPING, excludes beyond destination addresses and sale items
  • Spend $74.99 or less before taxes and choose from the provided signature and no signature rate options
  • In the case of Beyond Destination shipping charges, you will be contacted by telephone to pay the shipping difference. Note: We do not have access to your credit card information
  • In the case of oversized items you may be contacted, ie. furniture, by telephone to pay the difference in shipping charges.

    Rates for Nunavut, North West Territories and Yukon

    • You will be contacted by telephone to pay the shipping difference as our system does not calculate properly for these areas. Note: We do not have access to your credit card information

    RETURNS

    • Customers are responsible for return shipping. Please ensure that you can track your returning parcel.
    • We will gladly accept the return of products that are still in their original condition (unwashed, unopened, with tags attached) within 45 days of the original purchase date.

    Please note that the following items are a FINAL SALE - no returns, exchanges or refunds of any kind.

    • Any product that has been opened, used or assembled.
    • Baby Carriers
    • Car Seats & Bases
    • Cloth & Swim Diapers
    • Nursing Bras, Pumps & Accessories
    • Pregnancy & Postpartum Belts 
    • SALE & CLEAROUT Items
    • Special Orders

    Thank you for choosing Jump! The BABY Store.